FAQ

FAQs — A Little Art, A Lot of Clarity

1. Who designs your products?
All of our designs are original — created in-house with heart, soul, and a splash of chaos. The production process blends art and tech: our pieces are printed using professional equipment, and in some cases, hand-finished details like stitched logos are added for that extra touch. So no, it’s not 100% hand-crafted, but it’s definitely not mass-produced either.

2. What kind of products do you sell?
We keep it simple (and stylish):

- Phone cases for your everyday carry.
- Tote bags for your coffee runs, bookstore hauls, or chaotic errands.
- Wall art that turns blank space into an energy.

Everything is made-to-order and designed to vibe with your space and style.

3. How does the order process work?
You order. Our trusted production partner prints your item just for you, then ships it straight to your door. No middle steps, no dusty stock rooms — just print, pack, ship, boom.

4. Can I return or exchange my order?
Every item is made-to-order (like a mini masterpiece), so we don’t accept returns, refunds, or exchanges. Make sure to double-check your phone model, shipping info, and design choices before placing your order.

5. What if my item arrives damaged or there’s a mistake?
If something’s off — a defect, a misprint, or damage during shipping — reach out within 30 days of delivery with photos. We’ll take care of it. Pinky promise. 

When reporting the damaged product, please include the following information

- A description of the problem.
- Details about how the order was packaged.
- Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

6. How long does it take to get my order?
- Production: 2–4 business days.
- Shipping: Usually 3–4 days depending on where you are.
- You’ll get a tracking number once it’s out in the world.

7. Do you ship worldwide?
No.....t yet. Currently we process orders within most of Europe and the USA.

8. Can I cancel or edit my order after placing it?
We begin processing your order as soon as its placed to ensure fast delivery, so unfortunately, we are unable to cancel or make changes once it's confirmed.

9. Who makes the products?
We work with a high-quality print partner who handles the printing and shipping. They’ve got the tech, we’ve got the art — it’s a good match.

10. Do you do custom pieces?
Not at the moment, but we’re dreaming about it. Got a wild idea? Let us know — we’re always listening.